NON-DISCRIMINATION CLAUSE

Scope:

This policy applies to all members of the Quantum Healthcare workforce, including employees, medical staff members, contracted service providers, and volunteers, and to all vendors, representatives, and any other individuals providing services to or on behalf of Quantum Healthcare.


Purpose:  

To ensure that all patients and visitors of Quantum Healthcare are treated with equality, in a welcoming, nondiscriminatory manner, consistent with applicable state and federal law.


Policy:

Quantum Healthcare is dedicated to providing services to patients and welcoming visitors in a manner that respects, protects, and promotes patient rights. Quantum Healthcare will provide equal access to its facilities and services irrespective of age, race, color, creed, ethnicity, religion, national origin, marital status, sex, sexual orientation, gender identity or expression, disability, association, veteran or military status, or any other basis prohibited by federal, state, or local law. Equal access includes physical accommodations for disabled persons, nondiscriminatory delivery of benefits, and reasonable aid in accessing electronic health programs.


Procedure:
1. Nondiscrimination:

 Personnel will treat all patients and visitors receiving services from Quantum Healthcare in a welcoming manner that is free from discrimination based on age, race, color, creed, ethnicity, religion, national origin, marital status, sex, sexual orientation, gender identity or expression, disability, association, veteran or military status, or any other basis prohibited by federal, state, or local law.
2. Notice:

Personnel will provide notices to patients regarding this Nondiscrimination Policy and Quantum Healthcare’s commitment to providing access to and the provision of services in a welcoming, nondiscriminatory manner. Quantum Healthcare will provide notices pursuant to Section 1557 of the Patient Protection and Affordable Care Act 
3. Reasonable Accommodations:

Personnel will inform patients of the availability of and make reasonable accommodations for patients consistent with federal and state requirements. This includes, for example, informing patients of their right to appropriate auxiliary aids and services such as qualified language interpreters for non-English speaking patients and sign language interpreters for hearing-impaired patients and how to obtain these aids and services. Aids and services will be provided free of charge and in a timely manner when such aids and services are necessary to ensure an equal opportunity to participate to individuals with disabilities or to provide meaningful access to individuals with limited English proficiency.
4. Visitation Rights:

Personnel will afford visitation rights to patients free from discrimination based on age, race, color, creed, ethnicity, religion, national origin, marital status, sex, sexual orientation, gender identity or expression, disability, association, veteran or military status, or any other basis prohibited by federal, state, or local law and will ensure that visitors receive equal visitation privileges consistent with patient preferences. At the time patients are notified of their patient rights, Personnel will also inform each patient, or the patient’s support person, including the patient’s attorney in fact, when appropriate, of the patient’s visitation rights, including any clinical restriction on those rights, and the patient’s right, subject to the patient’s consent, to receive visitors whom the patient designates, free of discrimination based upon age, race, color, creed, ethnicity, religion, national origin, marital status, sex, sexual orientation, gender identity or expression, disability, association, veteran or military status, or any other basis prohibited by federal, state, or local law. Such visitors include a spouse, registered domestic partner (including same-sex registered domestic partner), another family member, friend, or a legal representative of the patient, such as an attorney in fact. Personnel will also notify patients of their right to withdraw or deny such consent at any time.  Personnel will afford such visitors equal visitation privileges consistent with the patient’s preferences.
5. Provision of Services:

Personnel will determine eligibility for and provide services, financial aid, and other benefits to all patients in a similar manner, without subjecting any individual to separate or different treatment on the basis of age, race, color, creed, ethnicity, religion, national origin, marital status, sex, sexual orientation, gender identity or expression, disability, association, veteran or military status, or any other basis prohibited by federal, state, or local law.
6. Complaints:

Any person who believes that he, she, or another person has been subjected to discrimination may file a complaint with  which will provide a prompt and equitable resolution.
 Any Personnel receiving a patient or visitor discrimination complaint will advise the complaining individual that he or she may report the problem to compliance officer Shelly Szarek-Skodny 440-396-8999  sskodney@diversifiedhealthpartners.com and file a complaint without fear of retaliation.
Personnel are prohibited from retaliating against any person who opposes, complains about, or reports discrimination, files a complaint, or cooperates in an investigation of discrimination or other proceeding under federal, state, or local anti-discrimination law.
7. Compliance:

Quantum Healthcare will designate at least one person to coordinate its efforts to comply with and carry out its responsibilities under this policy and under Section 1557 of the Patient Protection and Affordable Care Act, including the investigation of any grievance.

Mill Manor takes great pride to ensure that the physical environment of the residents are well appointed, maintained, and indicative of the comfort of home. Well-appointed rooms are adequately furnished and well-maintained, providing a comfortable environment. Time outside is a pleasure on our spacious patio, viewing the sights of nature, tending a garden, or enjoying the peacefulness of our courtyard. 

Expert Care

Mill Manor Care Center 

At Mill Manor Care Center, our professional staff gives each resident the care and attention that they need. Our highly experienced staff includes a Medical Director, Licensed Nursing Home Administrator, Registered Dietitian, Director of Nursing, CNPs, RNs, LPNs, and STNAs. The combination of dedication, education, and training allows our staff to be prepared for all care needs. The primary focus of our daily work is providing unsurpassed resident care and service. Our goals are accomplished by providing quality patient-centered care for all residents. State survey results are always commendable and represent management's commitment to high standards. 

​​​​Provide superior nursing and eldercare services to the geriatric population of the community.

Promote quality of life to those entrusted to our care by fostering a patient - centered culture. 

Integrate and coordinate facility programming with community resources that are consistent with a dignified resident lifestyle. 

Optimize organizational, governmental, and community resources to achieve preferred resident outcomes and be recognized as an esteemed provider of long-term care services. 

Mission

Comfort of Home